How do I sign up?
ePremium eDeposit is only available at participating apartment communities offering our RentersPLUS package. You can *enroll online in minutes* or call (800) 319-1390 to get signed up. Before you can purchase ePremium eDeposit, you must first purchase an ePremium RENTERS or ePremium PROTECT insurance product.
Is my security deposit insurance coverage good for the duration of my residency?
Once ePremium eDeposit coverage is purchased, it is in force for the duration of your lease or a maximum of five (5) years. However, if your apartment community is sold, we cannot guarantee that the deposit insurance will remain in force, and you may be required by the new owner to post a security deposit upon lease renewal or move out in accordance with applicable landlord/tenant law.
What happens if I move to another unit in this Apartment Community?
Your ePremium eDeposit coverage can move with you to the new unit in the same apartment community.
Are there any other costs for security deposit insurance?
No – the premium paid upon ePremium eDeposit purchase will be the only fee associated with security deposit insurance. However, you will be required to reimburse the apartment community for damages, loss of rent and related expenses, such as legal and collections fees that exceed your ePremium eDeposit insurance amount.
Do I get my premium back at the end of my lease?
No – insurance premium is non-refundable.
What happens if I owe rent, fees, or cause damage to my apartment upon move-out?
ePremium Insurance will be obligated to pay monies you may owe (only up to the deposit insurance coverage amount) to the Apartment Community. You will be responsible for any additional monies that exceed your security deposit insurance amount or monies owed for items specifically excluded from coverage in the policy.
Is there any additional underwriting or screening required to use security deposit insurance?
No – if your apartment community approves you for residency you are automatically approved for the ePremium eDeposit insurance coverage. The only qualification is you must first purchase an ePremium RENTERS or ePremium PROTECT insurance product before you can purchase ePremium eDeposit.
Am I required by my community to purchase ePremium eDeposit?
No – you can choose to pay a traditional refundable security deposit or choose to purchase security deposit insurance through ePremium Insurance. The choice is yours.
What if I have more questions about security deposit insurance?
Please call us at 800.319.1390 or info@ePremium.com
Under what circumstances may I qualify for a refund?
You may qualify for a refund if within five (5) Calendar Days of enrolling if: your lease is lawfully terminated, or if other arrangements satisfactory to the property owner are made. For example, if you placed a cash security deposit with the property owner in lieu of the ePremium eDeposit insurance coverage, or if you did not enter into the lease agreement and never took possession of the apartment.
How may I obtain a refund?
You will need to submit documentation from the property management office stating your lease was terminated, you did not move in or you placed a full refundable security deposit. If the property owner is not available or is unwilling to place the request on your behalf, send a request in writing to:
Attn: Refund Request
4770 Duke Drive, Suite 200
Mason, OH 45040