Renters Insurance FAQs

How can I make a payment for my policy?

There a several options for payment depending on the type of policy you have. You can make a payment online by clicking on the email link provided in your notification email. If there is not an email link, then please call our office at 800-319-1390 to make payment. All monthly payments must be authorized for automatic draft upon initial policy enrollment. We do not send out paper bills.

How do I make changes to my policy (i.e., name spelling, unit change, coverage change, update card on file, etc.)?

You can call our office at 800-319-1390 to make any changes on your policy.

Why do I need renter's insurance?

You need renter's insurance to cover you if any of your furniture, electronics, books, or other belongings get damaged or destroyed. Renters insurance also provides liability coverage which protects you in the event you negligently damage property of others or even the apartment property. Many apartment communities require this liability coverage as a condition of residency.

Do I need renter's insurance even if my landlord has insurance?

Yes. Although your landlord carries coverage for the apartment building itself, there is no coverage for your personal belongings and in the event you cause damage to your apartment unit or other apartment property you will be financially obligated to reimburse the property for those damage repairs.

How much does renter's insurance cost?

Renter's insurance probably costs less than you think. Depending on the state in which you live, the average cost for a policy is $11 - $18 per month.

What if I don't have much personal property?

Renter's insurance is still important even if you don't have much personal property because of the liability component. Also, chances are your personal property is worth more than you think. If you don't have much personal property to insure, then you can save money by choosing a lower policy limit.

Do I need renter’s insurance if I rent a condo, coop, or house?

Yes. Renter's insurance is important as long as you rent your home. It applies the same whether you rent an apartment, condo, coop, or house.

Will I get enough money to replace my stuff if it gets damaged or destroyed?

That depends on whether you opt for an actual cash value (ACV) or replacement cost coverage policy. ACV coverage pays for the market value of your property at the moment before it was damaged. Replacement cost coverage pays you the full cost of getting a new item to replace the one that was destroyed. As you would expect, replacement cost coverage is more expensive than ACV, but it's usually worth it. For example, think about what would happen if your computer, television, or stereo system were destroyed. If you only had ACV coverage, you would probably run far short of what you would need to properly replace these expensive items.

Will I get paid to cover expenses for temporary relocation?

Renter's insurance normally covers your living expenses if you must temporarily relocate because of extensive damage to your apartment. This is something that you should confirm, however, with your agent or broker before settling on a policy.

What happens to my renter's insurance policy if I move?

If you purchase a renter's insurance policy and then move to a different apartment, your policy shouldn't be affected, at least if the move is within the same state. Inform your insurer of your upcoming move and provide your new address to ensure uninterrupted coverage.

How do I cancel my policy?

You can call our office at 800-319-1390 to cancel at any time. At that time, it will be determined if a prorated refund is due back to you for any unused premium. If you want to backdate a cancellation, a move out statement is needed from your leasing office. Your leasing office cannot cancel your policy.

What do I need to do if I need to change the effective date on my policy?

Depending on the type of policy you have, we may be able to change the effective date. Call our office at 800-319-1390 for more information about your specific policy.

Don't see your question?

If you have a question that you don't see on this page, feel free to use the form below to submit your question to us.

Easy Enrollment Online!

Purchasing a renter's insurance policy with us is simple and fast. Just enter your ZIP code below to start the secure enrollment process.