Renters Insurance FAQs

Why do I need Renters insurance

You need Renters insurance to cover you if any of your furniture, electronics, books, or other belongings get damaged or destroyed. Renters insurance also provides liability coverage which protects you in the event you negligently damage property of others or even the apartment property. Many apartment communities require this liability coverage as a condition of residency.

Do I need Renters insurance even if my landlord has insurance?

Yes. Although your landlord carries coverage for the apartment building itself, there is no coverage for your personal belongings and in the event you cause damage to your apartment unit, or other apartment property, you will be financially obligated to reimburse the property for those damage repairs.

Do I need Renters insurance if I rent a condo, co-op, or house?

Yes. Renters insurance is important as long as you rent your home. It applies the same whether you rent an apartment, condo, co-op, or house.

How much does Renters insurance cost?

Renters insurance costs less than you think. Depending on the state in which you live and the coverage level you select, the average cost for a policy can be $11-$22 per month. You can call our office to get the price for your community.

Can my policy start the same day I enroll?

No. For coverage and fraudulent reasons ePremium does not start policies on the same day.

How do I get my log in information?

Use our Need Help with Login link to lookup instructions on accessing your policy online.

What do I need to do if I need to change the effective start date on my policy?

Depending on the type of policy you have, we may be able to change the effective date. Call our office at 800-319-1390 for more information about your specific policy.

How can I make a payment on my policy?

You can make a payment online through our Make Payment link. All monthly payments must be authorized for automatic draft upon initial policy enrollment. We do not send out paper bills.

Can I mail in a missed payment?

Please contact our customer service team at 800-319-1390 to check into payment options.

How do I make changes to my policy?

You can call our office at 800-319-1390 to make any changes to your policy. Additionally, you can do the following online:

Who can update my policy?

Only the name(s) listed on the policy may make updates.

What if I do not have much personal property?

Renters insurance is still important even if you don’t have much personal property because of the liability coverage provided by the policy. Also, chances are your personal property is worth more than you think. Our policies are always set at the minimum coverage we can offer for your community in the state in which you reside.

Is my car considered personal property?

On our Renters insurance policies, your car is not covered. Claims for damage done to your car should be filed with your automobile insurance provider.

How often does pricing change for insurance?

ePremium does not control the price changes for policies. Our underwriting companies, who formally write the policies, can change pricing. States may also change rates for policies from year to year.

Does my policy cover water?

ePremium policies do list water as a covered peril, depending on the circumstances. Natural disaster flooding is not covered on ANY policy.

How do I file a claim?

Call our office at 800-319-1390 to get your claims process started. Our customer service team will submit a claim on your behalf for your loss. It can take up to 72 hours for an adjuster to be assigned and reach out to you, depending on your claim.

Will I get enough money to replace my stuff if it gets damaged or destroyed?

This will depend on whether your policy provides for actual cash value (ACV) or replacement cost coverage. ACV coverage pays for the market value of your property at the moment before it was damaged. Replacement cost coverage pays you the full cost of getting a new item to replace the one that was destroyed. As you would expect, replacement cost coverage is more expensive than ACV, but it's usually worth it. For example, think about what would happen if your computer, television, or stereo system were destroyed. If you only had ACV coverage, you would probably run far short of what you would need to properly replace these expensive items.

Will I get paid to cover expenses for temporary relocation?

Renters insurance normally covers your living expenses if you must temporarily relocate because of extensive damage to your apartment. The adjuster assigned to your claim determines how this coverage could be applied to your temporary relocation. No payments will be issued out up front for relocation, receipts need to be kept and handled with the adjuster on the claim.

What happens to my Renters insurance policy if I move?

If you purchase a Renters insurance policy and then move to a different apartment, contact ePremium to see if your policy is transferable. Also, your policy could be subject to a change of premium. Inform ePremium of your upcoming move and provide your new address and effective date to ensure uninterrupted coverage.

How and who can cancel my policy?

ePremium Renters insurance policies are set up for one year. You can request cancel online. There are no cancellation fees and if applicable, a prorated refund would be issued back to you. Each year the policy will automatically renew until the policy has been requested to be canceled. Only the name(s) listed on the policy can cancel.

How do I cancel my policy?

You can cancel at any time using our online request cancel link. At that time, it will be determined if a prorated refund is due back to you for any unused premium. If you want to backdate a cancellation, you can call our office at 800-319-1390, or you can provide current coverage that is equal or greater than the policy with ePremium. Your leasing office cannot cancel your policy.

Do I have to go with ePremium for my insurance provider?

No, you do not have to go with ePremium. In your lease agreement it might state you are required to keep insurance during the duration of your lease. When you sign up with ePremium, all of the minimum requirements are met automatically, and it makes the enrollment process simple and quick!

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